FAQ

Standard machines typically arrive within two months of contract, with three to four months for the full cycle including installation and commissioning. Price depends heavily on configuration, so every machine is quoted individually.

Lead time. Two months to delivery for standard models; three to four months through to a commissioned, accepted machine. Large custom builds or unusual configurations take longer.

Price. A CMM is a highly configured product, and travel, accuracy class, probe configuration, software modules and level of automation all move the number substantially. That is why there is no list price.

The fastest way to a meaningful quotation is to send drawings or the tolerances you need to hold. With those we can propose a specification and price it properly, rather than quoting a range that turns out not to apply to your parts.

Service covers the major industrial regions of China directly, and more than 30 countries internationally through the Mora brand and authorised partners. In major Chinese industrial cities we commit to being on site within 48 hours.

Coverage. The operations centre is at our Xi'an headquarters, with service centres in Tianjin, Shanghai, Ningbo and other manufacturing regions. International coverage includes India, Russia, Uzbekistan, Thailand, Vietnam, Malaysia, South Korea and the United States, among others.

How to reach us. A dedicated service line handles technical questions and repair requests, backed by a separate customer care team responsible for the full cycle from pre-sales through to long-term support.

Response times. These depend on your service agreement and location. In major industrial cities in China, on-site attendance within 48 hours is committed; urgent cases can be escalated by arrangement. International response is coordinated through your local partner with remote diagnostic support from Xi'an.

Standard warranty, factory spare parts and annual calibration are all available, either as a basic package or tailored to how you run.

Warranty. New machines carry a standard warranty, normally 12 months from acceptance, covering repair or replacement of parts that fail through defect. Maintenance contracts are available once the warranty ends.

Spare parts. We hold stock of the consumable items — probes, styli, cables, controller boards — for quick dispatch. An 800 m² refurbishment area carries additional stock and handles repairs.

Calibration. Annual calibration is performed on site by our engineers using reference standards calibrated at the National Institute of Metrology, executed to ISO 10360 and documented in a certificate traceable to national standards. You are equally free to use an independent metrology body; we will support them technically.

Yes — from basic operation through to advanced application, delivered at our 600 m² training and demonstration centre in Xi'an or at your own site.

Courses. Basic training covers machine operation, programming and routine maintenance, and is included with the machine. Advanced training covers complex surface programming, specialist modules and automation integration, built around what you need.

Where. The Xi'an centre has dedicated instructors and machines of several types available for hands-on practice. Alternatively our engineers can run the training in your own plant, on your own parts.

Booking. Arrange through your sales contact or the service line. International customers can train with their local authorised partner or come to Xi'an.

There is also a simulation training system, so operators can practise programming and measurement on a computer before going near the machine — which shortens the time to productive use considerably.

Through authorised partners in your region, backed by the engineering teams at our Xi'an headquarters and the Mora organisation for remote and on-site support.

Network. Coverage extends to more than 30 countries through Mora and our partner network, including India, Russia, Uzbekistan, Thailand, Vietnam, Malaysia, South Korea, Ukraine and the United States.

How support works. Partner engineers are trained at our headquarters — a ten-day practical programme — and handle sales consultation, installation, commissioning, operator training and routine maintenance. More difficult problems are supported by remote diagnostics from Xi'an, and we send our own engineers when a case warrants it.

Parts and calibration. Spares are ordered through your partner and shipped from the Xi'an store or a regional centre. Annual calibration is carried out by the partner or by AEH engineers, with reference standards traceable to international or national metrology standards.

Training. Available locally through your partner, or in depth at the Xi'an training centre. You can also reach our international team directly through the website or by email.